Shipments are FOB our warehouse. “Shipping charges” are normally prepaid and charged on the customer invoice. Claims for shortages (other than by carrier) must be made within 3 working days fo shipment. All orders received by 12PM (Edmonton time) will receive priority for same day shipping. All other orders will be shipped that same day if possible. If not.. it will be treated as priority the next business day. If an order is packaged and ready to ship, additions will be treated as a new order or shipped the next day.