We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us with details of the product and the defect. You will be provided a RMA/Return Authorization Number, that will allow you to return the product to us. Shipment of returned good must be prepaid.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us with details of the product and the defect. Please refer to “1. Returns” for instructions.
Some items are non-refundable and non-exchangeable. These include:
Cut cable, special order parts, and any other items that are labelled as “no returns/exchanges” including clearance items or goods that are sold “as is”.
To return the item you purchased, please ship to:
13044 Yellowhead Trail
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.